Your order is unique and has been custom created especially for you. As such we do not accept a request to return and refund purchased goods where you have simply changed your mind or made a wrong selection.
We cannot offer a refund or exchange where there is no fault with the product, or the product has been damaged due to misuse, abnormal use or negligent use.
However, Style Me Pretty Creations will replace your order if:
- Order contains errors that have been made by Style Me Pretty Creations after the design was approved.
Fairy Floss Disclaimer: We do NOT provide refunds for fairy floss that has shrunk in transit. While we take every precaution to ensure your order arrives in perfect condition, please note that fairy floss is highly sensitive to environmental factors. By placing an order, you acknowledge and accept this risk.
If you believe you are eligible for a replacement, you must contact us within 3 days of receiving your order. If approved, we will prioritize remaking your order and provide tracking updates via email.
For eligible replacements, you may choose from the following options:
- Reprinted Labels Only: We will ship reprinted labels for you to rewrap the product yourself (no need to return the order).
- Full Order Return & Replacement: You may return the entire order (at your expense), and we will remake the product with reprinted labels before shipping it back to you (at our expense).
For any questions, please reach out to us—we’re happy to help!